The Riveting Difference

Customer Focused

It's a Collaborative Process - Everything we do begins with you...

Communication 

• We believe transparency and open communication is the cornerstone of successful projects
• We take time to understand your project and goals
• We keep you informed on timing and next steps
• We provide 24/7 access to project status for all fleet projects
• We respond to your questions within a few hours
• We let you know when additional information is required to move your project forward
• What you see is what you get - our service and support for your project is just as great after we've earned your business

Project Management 

• Our client success rep are advocates for your projects
• We are committed to take care of your project from start to finish
• Responsibilities, open items, scheduling and next steps are clearly communicated throughout the process
• Our 5 point kitting and shipping process keeps your multi-location project on schedule
• We are accountable for our work and our actions

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No Surprises Policy

Our goal is happy clients and long term relationships.

Vehicle wraps and graphics are inherently complex projects.  Each and every client is unique - with unique vehicle(s), vehicle colors and conditions, and design requirements.  There is no one size fits all.  Every graphic detail needs to be uniquely adapted to ensure a successful outcome. 

Additionally, it is a collaborative process in which we need to work with you to understand your goals, brand,  business, vehicle availability, and time frame.

Just like you, we love it when everything goes exactly as expected.  No Surprises.  And our process is designed to support a smooth and flawless process.  That said, with all the unique variables, there are moments when we encounter the unexpected.  Each and every Riveting Wraps team member is empowered to communicate directly with you so that when the unexpected does arise, we can communicate and resolve the situation directly, honestly and quickly.